Return & Refund Policy

Last Updated: November 18, 2025 | Effective Date: January 1, 2025

1. General Policy

ALL SALES ARE FINAL. Due to the nature of our consulting, training, and software development services, we maintain a strict no-refund policy.

By purchasing or engaging our services, you acknowledge and agree that all payments are non-refundable under any circumstances.

2. Service-Specific Policies

2.1 IT Consulting Services

  • Consulting hours are non-refundable once scheduled or performed
  • Cancellations must be made 48 hours in advance or fees apply
  • No refunds for dissatisfaction with advice or recommendations
  • We are not responsible for implementation outcomes

2.2 Training & Certification Programs

  • All training fees are non-refundable after enrollment
  • No refunds for missed sessions or incomplete courses
  • Certification exam fees are non-refundable
  • We do not guarantee certification success or employment outcomes

2.3 Software Development

  • Development deposits are non-refundable
  • Payments for completed milestones are non-refundable
  • No refunds for changes in project scope or requirements
  • Client-approved deliverables are final and non-refundable

2.4 Business Development & Project Management

  • Strategy and consultation fees are non-refundable
  • Project management fees are non-refundable once services commence
  • No refunds for market conditions or business outcomes

3. Cancellation Policy

Project or service cancellations are subject to the following:

  • Before Work Begins: Cancellation may result in retention of 25-50% of total fees
  • After Work Begins: All fees paid to date are non-refundable, plus cancellation fees
  • After Milestone Completion: 100% of fees are non-refundable

We reserve the right to charge full contract value for early terminations.

4. Payment Disputes

In the event of a payment dispute:

  • You must notify us in writing within 7 days of the charge
  • Disputes will be reviewed at our sole discretion
  • We are under no obligation to issue refunds
  • Credit card chargebacks may result in legal action and additional fees

5. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, war, pandemics, internet outages, or government actions. No refunds will be issued for force majeure events.

6. Exceptions

Refunds may be considered ONLY in the following exceptional circumstances, at our sole discretion:

  • Duplicate payments due to system errors (refund of duplicate only)
  • Services not rendered due to our inability to perform

Exception requests must be submitted within 7 days and are subject to approval.

7. Limitation of Liability

UBDEN® SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION ARISING FROM SERVICE CANCELLATIONS OR REFUND DENIALS.

8. Modification of Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes are effective immediately upon posting. Your continued use of services constitutes acceptance of policy changes.

9. Contact for Refund Requests

For exceptional circumstances only, contact:

  • Email: billing@ubden.com
  • Subject Line: "Refund Request - [Invoice Number]"
  • Response Time: 15-30 business days (no guarantee of response)

We reserve the right to ignore or decline any refund request without explanation.

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