Return Policy

This Return Policy applies to all products, including digital products, purchased from Ubden Teknoloji Anonim Şirketi and Ubden LLC ("our companies", "we", "us"). We prioritize customer satisfaction and have established the following guidelines to facilitate returns in compliance with the Turkish Distance Selling Regulation and European standards.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The customer contacts us within 14 days of receiving the product.
  • The product is unused, undamaged, and in its original packaging.
  • For digital products, they must not have been downloaded or accessed.

2. Return Procedure

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team through with the subject line "Return Request - [Order Number]".

  2. Provide Necessary Information: Include your order number, the reason for return, and any relevant details.

  3. Wait for Approval: We will review your request and respond within 2 business days with further instructions.

3. Return Address

For Turkey and Europe:

Ubden Teknoloji Anonim Şirketi Maslak Mah. AOS 55. Sok. No:2/25 Sarıyer Istanbul

For the United States:

Ubden LLC 12122 Ranchwell Cv San Antonio, TX 78249

4. Refund Process

Upon receiving and inspecting the returned item, we will initiate the refund process. Please allow up to 14 days for the refund to be processed. The refund will be issued in the same form as the original payment.

5. Exclusions

The following items are not eligible for return:

  • Personalized or customized items.
  • Items that have been used, damaged, or altered after receipt.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund, as per your preference.

7. Return of Digital Products

Please note that due to the nature of digital products, we do not accept returns for these items once they have been downloaded or accessed. If you encounter any issues with a digital product, please contact our support team for assistance.

8. Legal Compliance

Our return policy is in full compliance with the Turkish Distance Selling Regulation and European standards, ensuring your rights as a consumer are protected.

9. Contact Us

If you have any questions or need further assistance regarding returns, please do not hesitate to contact us at

10. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in legal or regulatory requirements, or changes in our business operations. We encourage you to review this policy periodically for any updates.

11. Additional Terms

In addition to this policy, please review our Terms and Conditions for further details regarding your rights and responsibilities as a customer.

12. Data Protection

Any personal information provided during the return process will be handled in accordance with our Privacy Policy.