Product, Refund & Warranty Terms

1. General Principles

By completing an online order, the buyer is deemed to have accepted pre-information, distance sales terms, and applicable legal obligations.

2. Payment and Delivery

If payment is not completed or is reversed by the payment provider, delivery obligations may be suspended. Delivery times and logistics responsibilities are communicated at checkout.

3. Withdrawal and Returns

Withdrawal requests must be submitted within 14 days via registered communication channels. Returned goods must include required documentation and accessories.

4. Non-Returnable Items

Certain categories such as custom-made items, opened hygiene products, and some digital/single-use products are excluded from return rights under regulation.

5. Refund Processing

When approved, refunds are processed to the original payment method in line with legal timelines and banking settlement cycles.

6. Warranty Coverage

Warranty and legal liabilities are defined in service contracts and product-specific terms. Buyers should review contractual warranty clauses before purchase.